PROLIM Global Corporation (www.prolim.com) is currently seeking Voice System admin (Avaya) for location Atlanta, GA & Phoenix, AZ for one of our top client.

Job Description:

Voice System Admin (Avaya)

• Contact Center Application Admin is responsible for supporting the existing on-premise Avaya voice infrastructure, Oracle SBC, Cisco gateway routers and additional 3rd party applications. Troubleshooting platform outages, directing vendor focus, and working with call flow traffic. Provide operational expertise and oversight for multiple systems. Requires the ability to develop relationships, work well with both internal business clients and other IT technical departments and groups.
  Contact Center
  Avaya Telephony
  Please share more quality profiles basis of below Have’s:
  1. Strong in Avaya Core:
  a. Must Have – Ability to troubleshoot and fix problems
  b. Must Have – Session Border Control Protocol knowledge
  c. Good to have – Ability to integrate 3rd party app with Avaya platform
  2. Good knowledge in Avaya Contact Center platform – Troubleshooting & System design
  PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:
  • Maintenance, configuration, daily operation and patching of Core Avaya Aura Products including System Manager, Session Manager, Communication Manager, Media Server, Application Enablement (AES), and IX Messaging.
  • Proactively monitors systems responsiveness, communicates, and reports issues.
  • Supports Contact Center Platform Services Engineering initiatives for all project-related and ongoing operations support for voice communications services
  • Implements and troubleshoots enterprise voice-related solutions/incidents/system outages
  • Responsible for day to day adds, moves, changes, and user troubleshooting
  QUALIFICATIONS
  Minimum
  • 5 years experience with contact center technology platforms, specifically Avaya and/or Oracle SBC products.
  • Proven expertise with Avaya Core components - System Manager, Session Manager, Communication Manager
  • Maintain and troubleshoot Avaya media servers and G450 in a dispersed voice network that includes multiple call centers and 2 data centers.
  • Experience with telecom carrier operations
  • Troubleshoot L2/3 level incidents
  • Support a 24/7 operations via oncall rotation
  • Deployment and configuration of Avaya One-X applications and 9806G physical phones.
  Preferred
  • 3+ years complex dial plan configuration in Session Manager and Communication Manager
  • Contact Center Configuration skills - Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, CMS Supervisor, Moves, Adds and changes, Avaya 1X agent, Avaya IP agent, Modular Messaging.
  • 3rd Party Solutions – Swampfox ICX/FIL, NICE/Nexedia/Knoasoft
  • Operational knowledge over IP protocols for delivering RTP payloads to hard and/or softphone stations throughout the Contact Call Center environment.
  • Deep SIP knowledge
  • Ability to troubleshoot by using Wireshark/TCPdump or collecting/decoding traces/logs from applications
  • Deep understanding of TCP/IP network related technologies including routing/switching, DNS, DHCP, Firewall/ACL, X.509 Certificate, QoS (Quality of Service) etc.

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.