TCS has always been in the spotlight for being adept in "the next big technologies". What we can offer you is a space to explore varied technologies and quench your techie soul.

1 Role M365 Infra SME/L3 Engineer

2 Required Technical Skill Set M365 Tenant, MS Teams, ODfB, SharePoing Admin, Azure AD, M365 Advance Threat Protection

Desired Competencies (Technical/Behavioral Competency)

M365 Tenant Management :

• M365 Tenant and Platform Administration including configuration and setup

• Strong exposure on M365 fundamentals including License Management, User & Mailbox, MS teams, Onedrive for Business, Sharepoint Online administration, M365 productivity tools, ATP, Azure AD

• Strong knowledge on PowerShell scripting for Tasks automation using various PS modules

• Hands-on knowledge on Azure AD, Azure AD connect for M365 modules

• Experience in Azure and Microsoft 365 security and identity

• Experience in Microsoft Defender for Office 365, Identity Protection, and Intune

• Experience in AIP & DLP administration and support

• Should have good understanding on Monitoring and reporting of Service Health & Message Center

MS Teams Administration :

• Hands-on knowledge in MS Teams

• Handling issues related to instant messaging, channels, Files, Presentation, Collaboration

• Managing Microsoft Teams Admin center for all configuration, policies, settings and regular updates

• Managing and setting up Live events

• Configuration of enrolling New SBC, Add a call Queue, adding direct routing, Call Park policy, Calling Policy, assigning phone numbers to users, Forwarding simultenious ringing, Delegation and voicemail , Decommissioning of IP phones, configuring dial plan, deleting SBC etc.

• Management of Organizational profiles

• Co-ordinate with Microsoft for any L4 issues and functionality changes

• Ability to manage M365 services, Microsoft cases,Usage report, Global settings, Prepare service availability report, operational summary report on monthly basis as per agreed template

One Drive For Business :

• OneDrive sync client management

• Analyze and understand permission and meeting the compliance as per Organization policy

• Access management and access delegation

• Enable or Disable user storage and OneDrive features

• Provision the folders according to data growth

Service Management, Monitoring:

• Automation of operational and support tasks

• Continuous service improvement

• SLA and service management aligned with ITIL process

• Status reporting and communication

• Major incident management | Problem management

• Knowledge Articles, SOPs

•

SharePoint Online Administration :

 Site collection and lifecycle management

 Term Store, Search, Secure Store, Sharing, Access Control

 Business connectivity services

 Creation, movement, copy, deletion, restoration and archival of sites, contents in libraries & lists

 Site collection storage, server resource quota, usage trends



Governance, Evergreen releases

 Implementation of Governance framework

 Dashboard monitoring and managing Objects

 Guest access and External sharing

 Define policies for platform Governance

 New workload testing and preparation

 Analysis, configuration, testing of preview features

 Patch and configuration management

Security and Compliance

 Data loss prevention

 Secure Score services

 Data and Information protection

 Advanced threat protection configuration

 Conditional Access Policies configuration

 Multi factor authentication

 Security events and Alerts

Good-to-Have

1. Planning, designing and Implementatng of M365 services

2. Knowledge on Migration of Messaging and collaboration workload from on-prem to Online

3. Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.

4. Smart trouble shooting skill

5. Knowledge on enterprise Mobility like EndPoint Manager

6. Ability to work with solution architect for technical solution

7. Ability to manage multiple tenants

8. Good knowledge in ITSM tools like ServiceNow

9. Good communication and articulation skill

10. Flexible in shifting duty / Flexible in relocation

Responsibility of / Expectations from the Role

1 M365 Tenant and application administration

2 Service Management and Monitoring

3 M365 Security and compliances

4 DirSync issue Troubleshooting

5 MS Teams Collaboration & Troubleshooting

6 One Drive For Business administration

7 Governance and Evergreen releases

8 SharePoint Online Administration

9 Task automation through PS scripts

10 Migration and Implementation of On-prem workload to M365 cloud