Job summary

We are seeking to recruit a flexible, enthusiastic and organised person to provide Ward Clerking support to the FPH Orthopaedic department.

You will join a small team of ward clerks where you you will also work very closely with the clinical team .As an integral member of Orthopaedic team, you will be required to provide administrative support to the nursing staff and provide a wide range of duties ensuring an efficient service to the ward at all times. The applicant will be expected to be able to work well as part of a team and can multi-task, manage own time, and prioritise workload effectively.

The role of a ward clerk requires good communication and interpersonal skills with the ability to work on own initiative. You are advised to read the job description and person specification before applying for this role.

Main duties of the job

• Provide a reception service across Orthopaedic wards ( as per rota) - handling initial enquiries, gathering basic information and taking initial action, within defined protocols, to assist in resolving any queries.
• Keep staff informed of admissions and discharges, and ensure queries from other members of staff and members of the public are dealt with appropriately, either in person or on the telephone.
• Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team
• Greet all visitors to the ward in a helpful and polite manner
• Maintain accurate admission, transfer and discharge information on EPIC system.
• Assist to improve patient experience questionnaire compliance.
• Enter patient details as required into the EPIC system
• Ordering supplies, ensuring there is adequate resources and reporting faulty equipment as per trust policy.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.