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Job Description
- Req#: C9391-25-0776?language=en&page=259&sort=publicationDateDesc
- Administrative experience
- Good standard of Education with a minimum of 5 'C' grade GCSE's (inc English Language and Maths)
- Competence in use of various computer software packages
- Medical Terminology
- EPR trained (Training available)
- Proven experience within an administrative role
- Proven experience within an administrative role
- Evidence of a positive approach to working in complex environments
- Experience of setting and maintaining work standards
- Ability to provide a range of options to deal with complex working situations
- Methodical, conscientious & reliable
- Previous NHS experience
- Evidence of team working
- Knowledge of RTT 18 week pathways
- Specific Aptitude and Abilities
- Competent e-mail user
- Experience of dealing with tight deadlines and targets.
- Highly organised and have the ability to coordinate and prioritise own workload
- Have and promote a professional working attitude
- Ability to work as part of a team
- Familiarity with NHS performance targets
- Excellent interpersonal and communication skills
- Excellent telephone manner
- Able to demonstrate initiative and deal with sensitive information.
- Ability to cope effectively under pressure
- Accurate attention to detail
- Experience of dealing with stressed/upset individuals in an empathetic manner.
- Ability to adapt to rapidly changing demands and expectations
- Ability to use own initiative and act quickly and decisively.
- Diplomacy Skills
- Evidence of interacting with a wide range of people
- Administrative experience
- Good standard of Education with a minimum of 5 'C' grade GCSE's (inc English Language and Maths)
- Competence in use of various computer software packages
- Medical Terminology
- EPR trained (Training available)
- Proven experience within an administrative role
- Proven experience within an administrative role
- Evidence of a positive approach to working in complex environments
- Experience of setting and maintaining work standards
- Ability to provide a range of options to deal with complex working situations
- Methodical, conscientious & reliable
- Previous NHS experience
- Evidence of team working
- Knowledge of RTT 18 week pathways
- Specific Aptitude and Abilities
- Competent e-mail user
- Experience of dealing with tight deadlines and targets.
- Highly organised and have the ability to coordinate and prioritise own workload
- Have and promote a professional working attitude
- Ability to work as part of a team
- Familiarity with NHS performance targets
- Excellent interpersonal and communication skills
- Excellent telephone manner
- Able to demonstrate initiative and deal with sensitive information.
- Ability to cope effectively under pressure
- Accurate attention to detail
- Experience of dealing with stressed/upset individuals in an empathetic manner.
- Ability to adapt to rapidly changing demands and expectations
- Ability to use own initiative and act quickly and decisively.
- Diplomacy Skills
- Evidence of interacting with a wide range of people
Job summary
The post holder will work within our Maternity Service. on an 8am to 8pm basis.
The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.
Main duties of the job
The Maternity department is looking to recruit a permanent full time Patient Pathway Assistant. The job will consist of the following responsibilities:
The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.
About us
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/
Date posted
15 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,176 to £30,225 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
391-NMUH-7079884
Job locations
North Middlesex University Hospital
Sterling Way
London
N18 1QX
Job descriptionJob description
Job responsibilities
ATTRIBUTES/SKILLS ESSENTIAL DESIRABLE MEASUREMENTEducation andqualificationsGCSE or equivalent standard ofeducation with emphasis onnumeracy and literacyE ApplicationForm/InterviewSkills and abilities Outpatient and associatedWorking effectively as part of ateamNHS experienceKnowledge or RTT pathwayD ApplicationForm/InterviewPersonal qualities Polite and helpfulTeamworkClear communicationAbility to deal with stressfullsituationsE ApplicationForm/InterviewValues Desmonstrable ability to meetTrust valuesE ApplicationForm/InterviewOther requirements Motivation to improve patientserviceCommitment to team workingCreative approach to problemsolving and service deliveryD ApplicationForm
Job responsibilities
ATTRIBUTES/SKILLS ESSENTIAL DESIRABLE MEASUREMENTEducation andqualificationsGCSE or equivalent standard ofeducation with emphasis onnumeracy and literacyE ApplicationForm/InterviewSkills and abilities Outpatient and associatedWorking effectively as part of ateamNHS experienceKnowledge or RTT pathwayD ApplicationForm/InterviewPersonal qualities Polite and helpfulTeamworkClear communicationAbility to deal with stressfullsituationsE ApplicationForm/InterviewValues Desmonstrable ability to meetTrust valuesE ApplicationForm/InterviewOther requirements Motivation to improve patientserviceCommitment to team workingCreative approach to problemsolving and service deliveryD ApplicationForm
Person SpecificationPerson Specification
Education and Qualifications
Essential
Desirable
Experience and Skills
Essential
Desirable
Specific Aptitude and Abilities
Essential
Desirable
Interpersonal Skills/ Communication Skills
Essential
Desirable
Education and Qualifications
Essential
Desirable
Experience and Skills
Essential
Desirable
Specific Aptitude and Abilities
Essential
Desirable
Interpersonal Skills/ Communication Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
North Middlesex University Hospital
Sterling Way
London
N18 1QX
Employer's website
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
North Middlesex University Hospital
Sterling Way
London
N18 1QX
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.