Job summary

We are looking for a Ward Secretary with excellent interpersonal skills and a calm and methodical approach to join one of our Mental Health Inpatient Wards at Bodmin Hospital.

You will need to be extremely organised and pay close attention to detail. You will provide a customer focused service to members of the public and professionals. Assist the Ward Manager and Inpatient Administrator with various tasks using Word/Excel/RiO.

You will be responsible for supporting the ward team with notes management and telephone enquiries. The post holder will demonstrate a caring and sensitive approach to their work together with an understanding of confidentiality and information governance. Admin experience within the NHS/Healthcare service would be desirable.

Training and support will be given to the successful applicant.

Main duties of the job

o Regular communication and direct face to face contact with patients, relatives, and carerso Assisting clinical staff with patient escorts when requiredo Assisting nursing staff by taking over observations and other duties in an emergency or crisis situationo Co-ordinating assistance from response team in an emergencyo To report to qualified staff any untoward incidents and take immediate appropriate action to ensure wellbeing and safety of patients, relatives, carers and staffo Excellent interpersonal skills and especially with vulnerable and challenging individuals

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.