Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM

Wellness Coordinators follow up on finding referrals, addressing escalations, connecting the teams, providing administrative support.

Hours: Monday through Friday a 40-hour work week between the hours of 7:00am to 6:00 pm Central Standard Time. Schedule to be determined up hire by supervisor.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Outreach to members or providers who require additional assistance with complex situations
• Close collaboration with Optum functional teams
• Assist with direct linkage to available providers and confirm successful linkage with an appropriate provider
• Assists enrollees with understanding locating community support services and confirms successful linkage
• Assist with provider searches when necessary to meet specific clinical needs, availability issues or geo-access issues
• Use Microsoft Outlook, Microsoft Teams, and other web applications to coordinate information with clinical team partners
• Outreach to members who require assistance navigating to an appropriate level of care or provider following an adverse benefit decision
• Assist with other coordination of care needs with Optum BH staff
• Demonstrate initiative in achieving individual, team, and organizational goals and objectives
• Data collection in a provider facing role; input into multiple documentation systems
• Other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR 4+ years medical / behavioral health experience
• 2+ years of experience in Social Services or Behavioral Health field (i.e., hospital, managed care organization, or joint behavioral outpatient practice)
• 1+ years of experience with e xposure to mental health and substance use disorder diagnoses and terminology
• 1+ years of experience with knowledge of the resources available, culture, and values in the community
• Intermediate level of computer proficiency including strong data entry, utilizing Microsoft Office including Microsoft Word (able to create, edit, copy, save & send documents), Microsoft Excel (able to create, edit, copy, save & send spreadsheets, Microsoft Outlook (sending / receiving emails and calendar invites) and the ability to use multiple web applications
• Access to a designated quiet workspace in your home (separated from non-workspace areas) and is able to secure all company sensitive documents secure including Protected Health Information (PHI)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Bachelor's Degree in mental/behavioral health field
• Healthcare experience
• 1+ years of managed care experience to include casework experience at hospitals, social service agencies or community mental health centers
• Prior experience with behavioral health environment
• Prior work at home experience

Soft Skills:

• Strong oral and written communication skills — specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Excellent interpersonal and problem-solving skills
• Attention to detail, as observed in day-to-day work
• Excellent time management and prioritization skills.
• Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Strong team player and team building skills
• Able to handle sensitive issues with members and providers in a confidential manner
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washington Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, or Washington residents is $16.00 to $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #green