About this opportunity:

The Operations Advisor is responsible for the day-to-day operational activities of the contracted service provided to Cenovus by the chosen supplier. The Operations Advisor will ensure the safe and efficient delivery of the Field IT services from the Cenovus supplier are met within the contracted service level agreements. The Operations Advisor acts as an onsite IT liaison, escalation point and coordinator for initiatives that have an IT component to support the various field level business units.

Responsibilities:

• Coordinating day-to-day operational activities of the end user computing, desktop, laptop, workstations, and end user support services.
• Build and maintain a positive relationship with multiple business units and IT groups.
• Act as SMART HANDS for non-IT and remote IT support teams, such as Workplace, Network, Server, and application teams.
• Performs post-resolution follow-ups to service requests.
• Perform technical audits of work completed by service providers, partners, and teams.
• Assist with coordination of physical end-user IT asset re-location services.
• Assist with inventory management of all Cenovus IT assets and consumables within the Cenovus Asset management system.
• Analyze and assess the existing Deskside IT operations and recommending areas of improvement and right sizing of the end user experience.
• Ensure IT end user services and support are conducted in a safety conscious manner.
• Establish a relationship with key stakeholders, understanding and anticipating the needs of business and IT groups, finding opportunities, and making recommendations to support the desired future state.
• Educate End Users on application and IT hardware, as required.
• Participate in technical incident and problem management and solve critical issues, as needed.
• Participate in appropriate governance meetings both Cenovus internal and with service providers.
• Travel 80%-90% to and from Western Canada Field sites, may include fly in/fly out, or driving through rural areas.

Qualifications:

• University or College diploma in Information Technology.
• ITIL Certification would be considered an asset.
• Cisco CCNA would be an asset.
• Minimum of 5 years' experience of technical support by performing installation, repair, and preventative maintenance of End User hardware and back-end IT infrastructure.
• Minimum of 5 years’ experience in End User support.
• Experience working in a multi supplier environment.
• Possess a valid driver’s license and a clean driving record.
• Working experience in the Oil and gas industry.
• Experience in a Camp Based work environment.
• Experience with Microsoft Hardware and Software suite
• Experience with Intel based computing devices.
• Experience with IT back-end Infrastructure (Network, Telecom, Server).
• Possess good communication skills – both written and verbal.
• Possess collaboration and partnership skills.
• Good teammate.
• Self driven.
• Negotiation and influencing skills.
• Able to work well with limited supervision.

Note: The application deadline for this position is 11:59 PM MT September 19, 2023.

If you require accessibility assistance to complete the on-line application or otherwise apply for an open position with Cenovus, its subsidiaries and affiliates, please email careeropportunities@cenovus.com.

About Cenovus:

We’re a Canadian-based integrated energy company headquartered in Calgary. We’re committed to maximizing value by sustainably developing our assets in a safe, innovative and cost-efficient manner, integrating environmental, social and governance considerations into our business plans.

Find Cenovus on Facebook, Twitter, LinkedIn, YouTube and Instagram.

For more information, please visit cenovus.com

At Cenovus, we embrace diversity of thought, experience and backgrounds to help us make better business decisions, address our challenges, seize opportunities and unlock innovative solutions. We’re committed to building a diverse, equitable and inclusive workplace where people feel respected, valued and engaged. We strive for a collaborative, physically and psychologically safe environment where you can be yourself, feel a sense of belonging and thrive. For more information, including details on our inclusion and diversity targets and networks, visit Cenovus.com.

The requirements of this posting may be modified to support business needs. Title and compensation administration will be based on the skills and capabilities of the successful incumbent.

Notification

To be considered for a position, please click Apply and create an account or sign in to your Cenovus Careers profile.

Immediately following successful submission of your online application, you will receive an online notification confirming Cenovus's receipt of your resume.

Only those applicants who apply directly to a posted position and are selected for an interview will be contacted. We will not accept agency or third-party candidate submissions.

To follow the status of your application, log in to your Cenovus Careers profile and click on the appropriate job under ‘My Applications’.

Interested in this opportunity? Click the Apply link.

If you are a CURRENT EMPLOYEE please apply by going to our Internal Career Site