NHS
Wheelchair Service Business Support Supervisor
This job is now closed
Job Description
- Req#: C9327-25-0197?language=en&page=547&sort=publicationDateDesc
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
- Diploma or NVQ level 4 in Business Administration or appropriate equivalent qualification or equivalent experience.
- Educated to GCSE level in Mathematics and English to Grade C or above.
- Experience of managing staff at various levels including Experience of line management, delegation, supervision and performance assessment.
- Experience of undertaking complex administrative tasks, progress chasing and working to tight deadlines.
- Experience of working within a complex statutory organisation.
- Project management
- Skilled in Microsoft Office Packages, e.g. Word, Excel, and PowerPoint and use of computers and keyboards for typing of reports, email and auditing work and contributing to business plans and presentations.
- Familiarity of systems such as electronic patient records, rostering, finance.
- Excellent interpersonal skills and ability to work as part of a team and sets high standards by example.
- Positive attitude to problem solving, innovation and a flexible adaptable approach to challenges.
- Diploma or NVQ level 4 in Business Administration or appropriate equivalent qualification or equivalent experience.
- Educated to GCSE level in Mathematics and English to Grade C or above.
- Experience of managing staff at various levels including Experience of line management, delegation, supervision and performance assessment.
- Experience of undertaking complex administrative tasks, progress chasing and working to tight deadlines.
- Experience of working within a complex statutory organisation.
- Project management
- Skilled in Microsoft Office Packages, e.g. Word, Excel, and PowerPoint and use of computers and keyboards for typing of reports, email and auditing work and contributing to business plans and presentations.
- Familiarity of systems such as electronic patient records, rostering, finance.
- Excellent interpersonal skills and ability to work as part of a team and sets high standards by example.
- Positive attitude to problem solving, innovation and a flexible adaptable approach to challenges.
Job summary
As Business Support Supervisor for Gloucestershire Wheelchair Service you will be responsible for the provision of a full admin support function to the service.
Join our team and you'll discover our working environment is quite unique. We empower people and trust them to make their own decisions for customers with none of our calls being scripted.
We embrace new ideas and you should too. Bring your skill, the right attitude and a willingness to learn and we'll reward you with a brilliant salary
We are a multi-disciplinary team providing a countywide service. We've worked hard over the last couple of years to introduce a whole range of changes to make sure we provide a prompt, efficient and effective service for our clients, while also developing a friendly, kind and supportive team culture.
Main duties of the job
Ensuring an effective, efficient and consistent administration support function through:
- line management, support and supervision of all admin staff
- reviewing performance reports, exceptions and quality across the team
- contributing to, developing and implementing plans for service improvement
- providing effective administration support the management team
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Date posted
27 February 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
327-25-169
Job locations
Independent Living Centre
Village Road
Cheltenham
GL51 0BY
Job descriptionJob description
Job responsibilities
Manage, on a daily basis, all administrators, ensuring that individuals have clear work programmes and objectives that are reviewed regularly. Ensure that work is delivered to the required standard by ensuring reporting mechanisms are developed and maintained by the team.
Ensure that there are clear plans in place to manage workloads and resources across the team. Ensure that these plans are enacted by training, monitoring and coaching your team to ensure that work is delivered to an excellent standard.
Ensure that staff performance is monitored in line with organisations policies and that work completed and outstanding is captured clearly and effectively.
Develop the skills of the administrative support team by capturing training needs and provide training and coaching directly or source this for the team securing funding alongside this. Review performance in conjunction with local and national guidelines
Ensure compliance to processes for corporate administrative, legislative, governance and financial standards and ensure all issues are dealt with appropriately.
Manage annual leave within the administration team and ensure appropriate cover at all times. Ensure any difficulties or anticipated areas of difficulty are resolved.
Recruit, appraise and carry out performance and sickness management for your direct reports. Carry out coaching, training, and provide support to your team though 1-1s and supervisions.
Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies
Act as a first point of contact for the organisation, be able to maintain a calm and appropriate manner in a variety of situations, seeking support as required
Deliver excellent customer care and support to both internal and external patients, visitors and colleagues
Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required
Provide information, written, verbal by telephone, e-mail, letter etc to staff from other departments and partner agencies
Job responsibilities
Manage, on a daily basis, all administrators, ensuring that individuals have clear work programmes and objectives that are reviewed regularly. Ensure that work is delivered to the required standard by ensuring reporting mechanisms are developed and maintained by the team.
Ensure that there are clear plans in place to manage workloads and resources across the team. Ensure that these plans are enacted by training, monitoring and coaching your team to ensure that work is delivered to an excellent standard.
Ensure that staff performance is monitored in line with organisations policies and that work completed and outstanding is captured clearly and effectively.
Develop the skills of the administrative support team by capturing training needs and provide training and coaching directly or source this for the team securing funding alongside this. Review performance in conjunction with local and national guidelines
Ensure compliance to processes for corporate administrative, legislative, governance and financial standards and ensure all issues are dealt with appropriately.
Manage annual leave within the administration team and ensure appropriate cover at all times. Ensure any difficulties or anticipated areas of difficulty are resolved.
Recruit, appraise and carry out performance and sickness management for your direct reports. Carry out coaching, training, and provide support to your team though 1-1s and supervisions.
Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies
Act as a first point of contact for the organisation, be able to maintain a calm and appropriate manner in a variety of situations, seeking support as required
Deliver excellent customer care and support to both internal and external patients, visitors and colleagues
Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required
Provide information, written, verbal by telephone, e-mail, letter etc to staff from other departments and partner agencies
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Professional/Managerial Knowledge
Essential
Personal Skills
Essential
Qualifications
Essential
Experience
Essential
Desirable
Professional/Managerial Knowledge
Essential
Personal Skills
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
Independent Living Centre
Village Road
Cheltenham
GL51 0BY
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
Independent Living Centre
Village Road
Cheltenham
GL51 0BY
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.