Employer Industry: Healthcare Services

Why Consider this Job Opportunity:
- Competitive pay
- Opportunity for career advancement and growth within the organization
- Remote work opportunity
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction

What to Expect (Job Responsibilities):
- Communicate with up to 50 patients and healthcare providers daily through various channels
- Handle inquiries related to products, services, insurance billing, and test results
- Collaborate with different departments to ensure efficient order handling and billing processes
- Identify issues and trends to improve customer service
- Participate in projects to enhance customer experience

What is Required (Qualifications):
- 1-3+ years of customer service experience, preferably in healthcare/biotechnology
- Experience with customer service applications like Service Cloud and Salesforce
- Exceptional oral and written communication skills
- Proficiency in Google Apps and Mac OS X
- Strong organizational and task management skills

How to Stand Out (Preferred Qualifications):
- BA/BS degree preferred but not required
- Enjoy problem-solving and identifying patterns
- Hardworking individual who thrives in a team environment
- Expert knowledge of HIPAA regulations
- Experience in a remote work setting

#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #CompetitivePay

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