Employer Industry: Customer Experience Management

Why consider this job opportunity:
- Work from home flexibility
- Employee referral program offering $500 for each successful hire
- Excellent medical, dental, and benefits plans
- Attractive perks on everyday products and services through Canada's leading employee perk program
- Internal career advancement opportunities
- Supportive environment that promotes employee happiness and growth

What to Expect (Job Responsibilities):
- Provide customer service regarding the installation, operation, and maintenance of products and applications, while addressing inbound customer queries
- Build and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately
- Troubleshoot and resolve technical issues using established diagnostic tools and procedures, escalating customer issues as necessary
- Responsible for accurate data input using prescribed applications

What is Required (Qualifications):
- Must be at least 21 years of age
- Full-time availability
- Excellent home internet hardwired; Wi-Fi is not permitted
- Excellent verbal and written communication skills in English and French
- Excellent computer skills
- Bilingualism (French and English) is required to assist clients across Canada and worldwide

How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Knowledge of diagnostic tools and procedures
- Familiarity with various customer relationship management (CRM) software

#CustomerExperience #RemoteWork #CareerGrowth #EmployeeBenefits #BilingualJobs

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