Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation with opportunities for incentives and rewards, including cash bonuses and prizes
- Paid Time Off and paid holidays to support work-life balance
- Comprehensive health benefits including medical, dental, and vision coverage after 90 days of employment
- Opportunities for career growth and internal promotions
- Fun, engaging work environment with a casual dress code
- Paid training to help you develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role or call center environment
- Proven ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem-solving, and negotiation
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment with change and ambiguity

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