MCI

WORK AT HOME CALL CENTRE REPRESENTATIVE (Full-Time)


Pay15.20 / hour
LocationHalifax/Nova Scotia
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 39096
      Employer Industry: Customer Service

      Why consider this job opportunity:
      - Hourly pay with bonus incentives
      - Opportunity for advancement and career growth within the company
      - Remote work-at-home flexibility
      - Comprehensive benefits package including medical, dental, vision, and life insurance
      - Regular raises and incentives for outstanding performance

      What to Expect (Job Responsibilities):
      - Handle inbound and outbound customer service, technical support, and sales interactions
      - Resolve customer issues, answer questions, and ensure a positive customer experience
      - Utilize systems and technology for account management tasks
      - Accurately document customer claims and follow all required scripts and procedures
      - Attend meetings, training sessions, and stay up-to-date on program knowledge

      What is Required (Qualifications):
      - Must be 18 years of age or older
      - High school diploma or equivalent
      - Excellent organizational, written, and oral communication skills
      - Ability to type swiftly and accurately (20+ words a minute)
      - Basic knowledge of Microsoft Office Suite and Windows operating system

      How to Stand Out (Preferred Qualifications):
      - Experience in customer service, tech support, inside sales, or back-office support
      - Strong team orientation and customer focus

      #CustomerService #RemoteWork #CareerGrowth #CompetitivePay #BenefitsPackage

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.