Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation based on experience
- Participate in cash bonuses and prizes through various contests
- Comprehensive health benefits after 90 days of employment
- Paid Time Off and holidays to ensure work-life balance
- Opportunities for career growth and internal promotions
- Supportive and engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Appropriately escalate customer dissatisfaction to the managerial team
- Ensure first call resolution through effective problem solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role
- Familiarity with conflict resolution and negotiation skills
- Ability to thrive in a fast-paced environment
- Strong team orientation and customer focus
- A proactive approach to problem-solving

#BPO #CustomerService #CareerGrowth #CompetitiveBenefits #WorkFromHome

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