Employer Industry: Customer Service and Experience Management

Why consider this job opportunity:
- Pay of $16/hr
- Opportunity for career advancement with over 70% of leaders promoted from within
- Access to a full range of benefits supporting financial, emotional, mental, and physical well-being
- Work remotely from the comfort of your home
- Contribute to community impact through the employer's non-profit charity, Making Lives Better with Alorica (MLBA)

What to Expect (Job Responsibilities):
- Assist customers with issues and concerns related to the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Provide professional and courteous customer service

What is Required (Qualifications):
- High school diploma or GED
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening and comprehension skills

How to Stand Out (Preferred Qualifications):
- Previous customer service experience is a plus
- Professional and courteous demeanor
- Customer-oriented mindset

#CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits #CommunityImpact

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.