Employer Industry: Customer Service Outsourcing

Why consider this job opportunity:
- Salary of $16/hr
- Opportunity for career advancement with over 70% of leaders promoted from within
- Work remotely from the comfort of your home
- Comprehensive benefits supporting financial, emotional, mental, and physical well-being
- Engage in mission-focused work through the employer's award-winning charity, Making Lives Better with Alorica (MLBA)

What to Expect (Job Responsibilities):
- Assist customers with issues and concerns related to the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Provide exceptional customer support and resolve issues promptly

What is Required (Qualifications):
- High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills

How to Stand Out (Preferred Qualifications):
- Exceptional listening and comprehension skills
- Professional and courteous demeanor
- Customer-oriented approach

#CustomerService #RemoteWork #CareerGrowth #CompetitivePay #EmployeeBenefits

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