Employer Industry: Business Process Outsourcing (BPO) and Customer Service

Why consider this job opportunity:
- Competitive base pay with additional variable bonuses and contest incentives
- Comprehensive health benefits available for full-time employees after 90 days
- Paid Time Off (PTO) and paid holidays to promote work-life balance
- Opportunities for career growth and internal promotions within the organization
- Fun and engaging work environment with a casual dress code
- MCI provides necessary equipment for remote work

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers to understand their needs and resolve issues effectively
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role or call center environment
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Proven ability to thrive in a fast-paced and dynamic work environment
- Experience with remote work setups and home office management

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BPO

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