Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Competitive base pay with variable bonuses and contest incentives
- Paid Time Off and paid holidays to ensure work-life balance
- Comprehensive medical, dental, and vision coverage for full-time employees after 90 days
- Opportunities for career advancement and growth within the organization
- Fun, engaging work environment with a strong team-oriented culture
- Paid training to develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve customer issues effectively
- Utilize systems and technology to manage customer accounts and sales opportunities
- Explain and position products and processes to customers
- Ensure first-call resolution by effectively solving problems and managing calls

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Strong problem-solving and conflict resolution skills
- Ability to thrive in a fast-paced environment with change and ambiguity

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