Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive base pay with additional variable bonuses and contest incentives
- Comprehensive benefits package including medical, dental, and vision coverage after 90 days
- Paid Time Off (PTO) and paid holidays to support work-life balance
- Opportunities for career growth and advancement within the organization
- Fun, engaging work environment with a casual dress code
- All necessary equipment provided by the employer to facilitate remote work

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or call center environment
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity

#BPO #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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