Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Competitive base pay plus bonuses and incentives
- Comprehensive benefits including medical, dental, and vision coverage
- Flexible work-from-home options with a casual dress code
- Paid time off and paid training provided
- Opportunities for career advancement and internal promotions
- Engaging work environment with daily contests and prizes

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Escalate customer dissatisfaction appropriately to the managerial team

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a related field
- Strong problem-solving and conflict resolution skills
- Ability to thrive in a fast-paced and changing environment
- Proven track record of reliability and punctuality

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