Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity:
- Competitive base pay with additional variable bonuses and contest incentives
- Paid time off and paid holidays to support work-life balance
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career growth and internal promotions
- Engaging work environment with a focus on teamwork and collaboration
- Equipment provided by the employer if needed for remote work

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade products
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment with changing demands

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #TechnicalSupport

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