Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Competitive compensation with various incentives and rewards, including cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Paid Time Off (PTO) and paid holidays to support work-life balance
- Opportunities for career growth with a focus on internal promotions
- Engaging and supportive work environment that encourages collaboration
- Casual dress code for comfort while working

What to Expect (Job Responsibilities):
- Handle inbound and outbound customer contacts in a courteous and professional manner
- Utilize training and knowledge to answer customer inquiries and sell appropriate products and services
- Resolve customer issues by understanding their needs and coordinating with other departments as necessary
- Document and process customer orders accurately in the required systems
- Attend training sessions and meetings to stay updated on program knowledge and changes

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment

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