Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation and benefits packages designed to grow with you
- Paid Time Off and paid holidays to ensure work-life balance
- Incentives and rewards including cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Significant opportunities for career advancement within the organization
- Engaging work environment with a focus on teamwork and collaboration

What to Expect (Job Responsibilities):
- Handle inbound and outbound customer contacts in a professional and timely manner
- Utilize training and knowledge base to accurately respond to customer inquiries and promote products and services
- Listen to customers to understand their needs and resolve issues effectively
- Document and process customer orders accurately in the system
- Attend meetings and training sessions to stay informed on program changes and updates

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service or related fields in a contact center environment
- State or Federal work experience

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment

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