Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Starting compensation is based on experience
- Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage available after 90 days of employment
- Significant advancement opportunities with a focus on internal promotions
- Paid training to learn new skills while earning a paycheck
- Enjoy a team-oriented culture with a casual dress code

What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
- Research systems to find missing information and coordinate with other departments to resolve issues
- Accurately document and process customer orders in appropriate systems
- Attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Highly reliable with the ability to maintain regular attendance and punctuality

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

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