Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation packages with performance incentives and rewards
- Paid Time Off and holidays to support work-life balance
- Comprehensive health benefits after 90 days for full-time employees
- Opportunities for career advancement and internal promotions
- Engaging and collaborative work environment with a casual dress code
- Paid training to help you develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Handle inbound and outbound customer contacts professionally and promptly
- Utilize training and knowledge to answer customer inquiries and promote products and services
- Resolve customer issues by listening and understanding their needs
- Document and process customer orders accurately in the system
- Attend meetings and training sessions to stay informed on program updates and policies

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent required
- Excellent organizational, written, and verbal communication skills
- Ability to type at least 20 words per minute accurately
- Strong customer service orientation with the ability to handle conflict and problem-solve

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or administrative roles in a contact center environment
- Relevant state or federal work experience

#BPO #CustomerService #CareerGrowth #CompetitiveBenefits #TrainingProvided

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