Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation based on experience
- Incentives & rewards including cash bonuses and prizes
- Comprehensive health benefits for full-time employees after 90 days
- Opportunities for career growth with a focus on internal promotions
- Paid training to enhance your skills while earning a paycheck
- Engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous and professional manner
- Accurately answer customer inquiries and sell appropriate products and services
- Resolve customer issues by understanding their needs and researching information
- Document and process customer orders in the appropriate systems
- Attend meetings and training to stay updated on program knowledge and processes

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or related fields in a contact center environment
- State or Federal work experience

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