Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation package with opportunities for bonuses and rewards
- Paid Time Off and paid holidays to ensure work-life balance
- Comprehensive health benefits available after 90 days for full-time employees
- Career growth opportunities with a focus on internal promotions
- Engaging work environment with a casual dress code and team-oriented culture
- Industry-leading training program to support professional development

What to Expect (Job Responsibilities):
- Make outbound calls to prospective customers and upsell existing products and services
- Provide excellent customer service while resolving support issues
- Accurately document and process customer orders in appropriate systems
- Utilize systems and technology for account management tasks
- Attend meetings and training to stay updated on products and processes

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or sales within a contact center environment
- Experience working in state or federal positions

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