Advantages of Joining Our Company:

- Competitive base pay commensurate with experience, role, schedule, and level
- Full-time and part-time positions available for flexible scheduling
- Benefits for full-time employees, including paid vacation and variable bonus and contest incentives
- Opportunity to work from home and make your own schedule
- Comprehensive training provided for all new employees to ensure success

Position Responsibilities:

- Handle inbound and outbound customer contacts in a courteous and professional manner
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology to manage customer accounts accurately
- Follow scripts, policies, and procedures to provide consistent service
- Utilize knowledge base and training to address customer inquiries

Candidate Qualifications:

- Must be 18 years of age or older
- High school diploma or equivalent required
- Excellent communication skills, both written and oral
- Typing speed of 20+ words per minute
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Reliable with excellent attendance and punctuality
- Strong problem-solving and conflict resolution skills
- Customer service oriented with the ability to multi-task and self-manage
- Strong team orientation and ability to build relationships

Conditions of Employment:

- Must be authorized to work in the United States or Canada
- Level II background and/or security investigation may be required
- Employment contingent on background/security investigation results

Compensation Details:

- Competitive starting compensation based on experience
- Regular reviews and raises based on tenure and performance
- Paid time off, holidays, and training opportunities
- Daily, weekly, and monthly incentives and contests
- Benefits options available for full-time employees

Physical Requirements:

- Sedentary work environment with long periods of sitting/standing
- Regular use of computer and office equipment
- Occasional movement around the office and lifting up to 40 pounds

Additional Information:

- The employer is committed to providing reasonable accommodation for qualified individuals with disabilities.
- The employer promotes diversity and equal opportunity in the workplace.
- The employer does not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, religion, sexual orientation, or any other characteristic protected by law.
- The employer reserves the right to revise the job description at any time.
- This job description is not a contract for employment and can be terminated by either party at any time.