Employer Industry: Automotive Support

Why Consider this Job Opportunity:
- Competitive pay
- Opportunity for career advancement and growth within the organization
- Work from home flexibility
- Supportive and collaborative work environment
- Chance to work with a leading global automaker and mobility provider

What to Expect (Job Responsibilities):
- Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)
- Clarify customer requirements and provide resolution using decision-support tools
- Listen attentively to customer needs, demonstrate empathy, and build rapport
- Maintain knowledge of client products/services and prepare accurate work
- Offer additional products/services and track information in call tracking database

What is Required (Qualifications):
- Minimum 18 years of age
- High School or secondary school diploma required; College, University, or post-secondary diploma preferred
- At least 1 year of customer service experience; contact center experience preferred
- Positive attitude, passion for customer care, and professionalism
- Strong written and verbal communication skills
- Computer literacy and experience with CRM tools
- Flexible schedule availability and team player mentality

How to Stand Out (Preferred Qualifications):
- Experience with cloud-based CRM and telephony tools
- Typing speed of minimum 35 words per minute
- Logical approach to problem resolution and willingness to help

#AutomotiveSupport #CustomerCare #WorkFromHome #CareerOpportunity #GlobalLeader

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