Employer Industry: Financial Services

Why consider this job opportunity:
- Salary up to $49,774
- Comprehensive benefits package including Medical, Dental, Vision, and Prescription coverage from Day 1
- Flexible schedule options, paid time off, and tuition reimbursement
- Opportunity for career advancement and growth within the organization
- Supportive work environment focused on employee well-being and development
- 100% remote work position

What to Expect (Job Responsibilities):
- Provide exceptional customer service by addressing customer needs and problem-solving effectively
- Advocate for customers, resolving complaints and escalated situations while ensuring compliance with regulations
- Investigate customer concerns and implement process improvements based on trending issues
- Support and guide other customer service associates in resolving customer complaints
- Demonstrate effective listening, questioning, and de-escalation techniques during customer interactions

What is Required (Qualifications):
- High school diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Fluent in Spanish and English
- Exceptional attention to detail and judgment skills

How to Stand Out (Preferred Qualifications):
- At least 4 years of Customer Service or Call Center experience
- Experience in the financial or credit card industry
- Collections experience

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