Employer Industry: Pharmacy Benefit Management (PBM)

Why consider this job opportunity:
- Salary up to $15.58 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Comprehensive training programs, including mandatory HIPAA courses

What to Expect (Job Responsibilities):
- Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
- Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
- Resolve customer service issues and pharmacy network problems to ensure client satisfaction
- Assist with on-site client orientation, health fairs, and business conferences
- Perform office duties such as copying, collating, mailings, filing, and credit card processing

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Preferred: High School Diploma or GED, or equivalent experience
- Preferred: 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service
- Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
- Exceptional phone and listening skills

How to Stand Out (Preferred Qualifications):
- Preferred PC skills, including Microsoft Office

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