Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Hourly pay with potential bonuses
- Opportunity for career advancement and growth within the organization
- Work-from-home flexibility with a casual dress code
- Comprehensive benefits including medical, dental, vision, and life insurance
- Paid training and generous paid time off
- Engaging work environment with daily contests and prizes

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade products
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and understanding of Windows operating system

How to Stand Out (Preferred Qualifications):
- Strong customer service orientation with an aptitude for conflict resolution and problem-solving
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Experience in a customer service or sales role

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