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Work from Home Customer Service Representative
Pay$14.00 - $18.00 / hour
LocationMckinney/Texas
Employment typeFull-Time
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Job Description
- Req#: ZfEitVe4zU6O
Employer Industry: Insurance Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Monday to Friday schedules with no weekend phone coverage required
- Supportive and collaborative work environment
- Closed on Thanksgiving and Christmas for work-life balance
- Focus on first contact resolution and high customer satisfaction
- Engage in important department and company initiatives
What to Expect (Job Responsibilities):
- Assist with daily call volume while prioritizing service levels
- Provide accurate resolutions to customer inquiries in a professional manner
- Ensure customer needs are met on every interaction (phone, email, written correspondence)
- Meet Quality Assurance Requirements and other key performance metrics
- Perform additional duties as assigned
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Strong communication skills, both written and verbal
- Ability to effectively use multiple systems to manage customer inquiries
- Commitment to maintaining defined operational standards
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in the insurance sector
- Familiarity with call center operations and metrics
- Ability to work collaboratively in a team environment
- Detail-oriented with strong problem-solving skills
#InsuranceServices #CustomerService #CareerOpportunity #WorkLifeBalance #TeamEnvironment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
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