Employer Industry: Insurance Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Monday to Friday schedule with no weekend phone shifts
- Closed for Thanksgiving and Christmas
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience

What to Expect (Job Responsibilities):
- Assist with daily call volume, prioritizing service level
- Provide accurate resolutions to customer inquiries in a professional and courteous manner
- Ensure customer needs are met in every interaction (phone, email, written correspondence, etc.)
- Meet Quality Assurance Requirements and other key performance metrics
- Assist with important department and company initiatives as needed

What is Required (Qualifications):
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills
- Must be available and punctual for scheduled work shifts
- Ability to maintain adherence to defined operational standards (attendance, utilization, call quality, etc.)
- Previous experience in customer service or a related field

How to Stand Out (Preferred Qualifications):
- Experience in the insurance industry
- Familiarity with call center operations
- Proficiency in using multiple systems for customer service
- Ability to handle high call volumes effectively
- Strong problem-solving skills

#InsuranceServices #CustomerService #CareerOpportunity #QualityAssurance #ProfessionalDevelopment

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