Employer Industry: Customer Service in the Healthcare Industry

Why consider this job opportunity:
- Competitive salaries and comprehensive benefits package
- Opportunity for career advancement and development
- Full-time position with flexible work schedules
- Extensive initial orientation and training program
- Recognition for performance and achievements

What to Expect (Job Responsibilities):
- Respond to and resolve customer service inquiries and issues
- Educate customers on health care topics and benefit plan options
- Assist with appointment scheduling and connections with care providers
- Guide customers in navigating websites for self-sufficiency
- Receive coaching on key metrics for member satisfaction

What is Required (Qualifications):
- High School Diploma
- Minimum of one year experience in insurance operations
- Proficiency with computers
- Adherence to work schedule and department hours
- Must complete scheduled breaks and meals

How to Stand Out (Preferred Qualifications):
- Health Care/Insurance experience
- Social work, behavioral health, or disease prevention background
- Customer service experience with complex problem-solving

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