Employer Industry: Financial Services

Why consider this job opportunity:
- Salary up to $49,774
- Comprehensive benefits including Medical, Dental, Vision, and mental wellness support from Day 1
- Flexible schedule options with paid time off and paid training and development
- Opportunity for career advancement and growth within the organization
- 100% remote work opportunity, allowing for flexibility in your work environment

What to Expect (Job Responsibilities):
- Provide exceptional customer service by listening to and understanding customer needs, problem-solving, and delivering a "wow" experience
- Advocate for customers by owning issue resolution in compliance with regulatory requirements
- Investigate customer concerns and implement process improvements based on trending issues
- Support other customer service advocates by guiding them through customer issues and providing feedback
- Exercise independent decision-making and problem-solving skills to address complex customer situations

What is Required (Qualifications):
- High school diploma, GED, or equivalent certification
- At least 3 years of customer service or call center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Proven ability to communicate effectively with peers, management, and customers
- Strong attention to detail and problem-solving skills

How to Stand Out (Preferred Qualifications):
- At least 4 years of customer service or call center experience
- At least 1 year of experience working in the financial industry

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