University of British Columbia - Staff
Workday Student Go-Live Support Coordinator
This job is now closed
Job Description
- Req#: JR15234
Responsible for the planning, development and implementation of training solutions for Faculties and Schools for multiple streams of the IRP Student Solution.
Initiates innovative and creative solutions to meet the learning and program delivery goals and objectives of IRP Student.
Coaches staff and faculty at all levels of the organization through changes they are encountering with Workday Students.
Works with UBCO staff and faculty to identify gaps in knowledge and training.
Liaises with IRP Student staff to plan, develop and deliver end user training solutions.
Manages the development of training assets such as job aids and training opportunities such as MS Teams channels and workshops.
Curates and/or modifies existing content and various source materials for different learning styles.
Captures and reports on key learning outcomes and lessons learned.
Other related duties may be required .
Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Experience with learning and supporting colleagues through a new enterprise software program.
Experience coaching others through difficult situations as it pertains to adapting to change.
Project coordination/management experience with strong organizational and time management skills are essential.
Strong attention to detail and ability to work effectively under pressure to meet multiple priorities and tight deadlines.
Ability to work in a team environment or independently under minimal direction, take initiative, and exercise sound judgment, tact and discretion.
Ability to effectively communicate and work collaboratively with a multi-disciplinary team and a wide variety of stakeholders.
Excellent oral and written communication skills.
Demonstrated ability using Microsoft Office Suite.
Strong working knowledge of the higher education industry. SISC and/or UBC experience a strong asset.
Knowledge of online and digital education software programs and tools (Canvas, UPK, Assima , Articulate, Captivate, Brainshark, WalkMe )
Staff - Non UnionJob Category
M&P - AAPSJob Profile
AAPS Salaried - Administration, Level AJob Title
Workday Student Go-Live Support CoordinatorDepartment
UBCO | Academic Strategic Initiatives | Office of the Provost and Vice-President AcademicCompensation Range
$5,622.33 - $8,081.00 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
November 15, 2023Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
Nov 30, 2024At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
UBC has embarked on a multi-year journey to transform its academic and administrative support processes and system environments for the entire UBC community. In November 2020, UBC successfully went live with its new HR and Finance implementation of Workday. The Integrated Renewal Program (IRP) is now focused on the journey to renew the Student information ecosystem, anchored by the implementation of Workday Student.
The Integrated Renewal Program-Student (IRP Student) vision is to transform the way UBC supports learning and research, and how UBC works, to create a cohesive, integrated, and enriched experience for students, staff, and faculty. This implementation will result in superior support for UBC students, a better user experience, a new set of tools, a new way of working, and improved reporting for informed decision-making. IRP Student will leverage the industry-leading cloud enterprise solution Workday to replace our current core Student administration systems with a new integrated, user friendly, mobile-enabled platform. For more information on the IRP, please visit www.integrated-renewal.ubc.ca .
The Workday Student Go-Live Support Coordinator will support ongoing delivery of user training that supports the business transformation to drive faster adoption, greater utilization and higher proficiency of new systems and processes. This will include acting as a common point of contact for Faculties and Schools when they encounter issues related to Workday Student functionality. The Go-Live Support Coordinator will develop a variety of support methodologies, such as MS Teams channels, online and/or in-person support sessions, job aids, and others as relevant.
This role reports to and works closely with the Workday Student Business Analyst in the Provost’s Office. T hey will work with the IRP Student Transformation and Change Management team and other members of the UBCO Transition Support Network to create a hub for information sharing across UBCO. The Go-Live Support Coordinator will support the development of learning objectives and activi t ies to sup port them. This role is also responsible for capturing key learning outcomes and lessons learned and reporting on results.
Organizational StatusThe Workday Student Go-Live Support Coordinator reports to the Workday Student Business Analyst in the Provost’s Office and works alongside them on assigned projects across all Faculties and Schools. Will also receive guidance from the IPR Student staff .
This role requires regular cross-functional collaboration including building and maintaining strong relationships across UBCO’s Faculties and Schools, with project teams, leadership, faculty, staff, students, and other stakeholders. The position will also act as a liaison with central UBC offices and committees responsible for Workday Student.
Work Performed
Consequence of Error/Judgement
The Integrated Renewal Program Student is intended to transform and improve the ways students, staff and faculty interact and work, modernize our student system ecosystem, and enable the university to achieve its goal of becoming one the world's leading universities. Decisions and actions taken by the Go-Live Support Coordinator will have a direct impact on how efficiently and effectively new business processes and systems are adopted by the user community. Errors in judgment, poor analysis, or failure to act decisively could negatively impact the university community and delay processes than directly impact students' ability to perform administrative functions associated with attending UBC.
Supervision Received
This position works under the general direction of the Business Analyst in the Provost Office on assigned projects across all Faculties and Schools. Also receive s guidance from IRP Student staff. Must be able to work independently as well as contribute actively and collabo rate openly as a team member.
Supervision Given
Provides mentoring and coaching to staff and managers on end user training as well as provides leadership and education on demonstrated areas of expertise. May collaborate with learning rovers hired by IRP Student.
Minimum QualificationsPreferred Qualifications
About the company
25306 The University of British Columbia is a public research university with campuses in Vancouver and Kelowna, British Columbia.