Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the U.S.
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Retirement and incentive plans available for eligible employees
- Supportive commitment to diversity, equity, and inclusion in the workplace
- Chance to make a positive impact on donor operations and patient outcomes

What to Expect (Job Responsibilities):
- Utilize forecasting models to accurately predict donor volume in both the short and long term
- Maintain staffing models to proactively anticipate staffing needs based on attrition and volume trends
- Perform time studies to measure task efficiency and agent performance
- Monitor case and task pipelines to identify gaps and recommend load balancing actions
- Collaborate with business partners to identify opportunities for resource utilization improvement

What is Required (Qualifications):
- Bachelor’s degree in mathematics, statistics, quantitative disciplines, business, finance, or relevant experience
- Two to three years of workforce planning experience or relevant data analytical experience
- Knowledge of contact center operations and best practices
- Proficiency in using Excel to build and maintain complex forecasting models
- Strong analytical skills with the ability to apply statistical principles to business needs

How to Stand Out (Preferred Qualifications):
- Experience with workforce management systems and processes
- Familiarity with call center performance metrics and reporting
- Excellent organizational skills and attention to detail
- Ability to establish effective working relationships with diverse individuals
- Proficiency in Microsoft Office Suite or related software

#HealthcareServices #RemoteWork #WorkforceManagement #CareerOpportunity #DiversityEquityInclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.