About the Role

Liberty Dental Plan is seeking a Workforce Management (WFM) Scheduling Specialist to support the WFM team by ensuring timely updates to all schedule changes and accurate recording of shrink entries. This role plays a critical part in optimizing workforce operations, maintaining adequate staffing levels, and supporting overall contact center efficiency.

Candidates must be able to work in a fast-paced environment and demonstrate strong analytical and organizational skills.

Key Responsibilities

• Review and prioritize tickets based on directional guidance from the WFM Manager.
• Update schedules to reflect breaks, paid time off, tardiness, and other changes.
• Manage time-off pools across relevant operational areas.
• Schedule activities around forecasted call patterns to optimize contact center performance.
• Ensure appropriate staffing capacity to meet forecasted workloads in each department.
• Provide alternatives for scheduling requests that cannot be accommodated due to business constraints.
• Manage intraday requests for scheduled activities, including meetings, training, campaigns, and coaching sessions.
• Monitor shrink and provide regular reporting, escalating any irregularities as needed.
• Collaborate with other Workforce Management team members to support business needs.
• Perform other related duties as assigned.

Education & Experience

Education:

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.

Experience:

• Minimum 1 year of scheduling experience.
• Contact center experience preferred, especially in workforce planning and resource management.

Skills & Knowledge

• Proficiency in Microsoft Excel and Word; experience with other MS Office applications is a plus.
• Strong analytical skills with the ability to interpret data and provide insights.
• Highly self-motivated, detail-oriented, and capable of managing multiple tasks efficiently.
• Strong organizational, troubleshooting, and problem-solving abilities.
• High degree of accuracy and attention to detail.
• Ability to work independently and collaboratively within a team.
• Experience in building contact center scheduling and resource plans.

Qualifications

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings options to help you reach your financial goals.

• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.

• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.

• 100% employer-paid dental coverage for employees and eligible dependents.

• Vision insurance with low-cost premiums for employee-only coverage and dependents.

• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.

• Flexible Spending Accounts for healthcare and dependent care expenses.

• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.

• Long-term disability coverage.

• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.

• Employee Assistance Program (EAP) to support mental health and well-being.

• Generous vacation and sick leave policies, with the ability to roll over unused time.

• 10 paid company holidays.

• Tuition reimbursement for eligible educational expenses.

• Remote or hybrid work options available for various positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is $20.94 - $23.88/hourly, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.