JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay: $76300 - $110600 + 7.5% annual target bonus
Location: San Francisco, CA | Atlassian office
Travel: Flexibility to travel to Mountain View, CA and Seattle, WA Offices, if needed

We are seeking a hospitality professional with expertise in conference center management and hospitality services to collaborate closely with the JLL Facilities Team and the Workplace Experience Team for the Atlassian account, aiming to establish an optimal workplace environment.

The role is client facing and must be able to exhibit outstanding client service and communication skills from the C-Suite down. This role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality
focused environment.

The ideal candidate is a great communicator, whose intrinsic purpose is to build a sense of community, connection, and a tireless focus on delivering unique, magical, and memorable experiences that aligns with JLL & Atlassian values and Atlassian’s highly engaging culture in Atlassian's West Coast offices in Seattle, San Francisco, and Mountain View.

Key Responsibilities
To deliver exceptional experiences to Atlassian staff and their visitors. Representing both the
JLL and Atlassian brand to the highest standard includes the following responsibilities.

• Oversee the day-to-day operations of conference center activities, encompassing corporate team meetings and events. This includes managing catering, off-site activities, and corporate initiatives.
• Develop, implement, and expand the scope of responsibilities for Concierge Services operations.
• Supervise the Concierge Team and handle a high volume of Meeting and Event reservations.
• Maintain high standards of professional and personal presentation consistently.
• Offer support to Atlassian and JLL onsite teams, covering Site management, IT services, Catering services, and Facilities Team.
• Coordinate coverage of the position in case of absence.
• Provide assistance for emergency response requirements and serve as a floor warden when necessary.
• Manage and assist in concierge office operations, including mail processing, badge management, and customer service.
• Lead recruitment, development, and performance management of the Concierge team.
• Ensure efficient handling of all HR matters in alignment with JLL policy.

Critical Competencies for Success
Client Focus & Relationship Management

• Demonstrates a proactive and professional approach to customer service and stakeholder engagement.
• Ability to interact effectively with a wide range of client staff, including senior levels.
• Possesses a customer service-oriented attitude.

Problem Solving & Strategic Thinking

• Demonstrates the capacity to handle ambiguity and effectively solve complex problems.
• Analytical with a proven ability to solve problems using both quantitative and qualitative approaches.
• Proven ability to implement holistic long-term solutions and strategies.

People Management

• Provides clear and concise responses to questions.
• Establishes appropriate channels and timeframes for team communication.
• Motivates and empowers the team.

Key Skills

• Proficient in time management, organizational skills, and planning.
• Applies a risk management approach to all operational aspects.
• Adaptable to change and resilient in stressful situations.
• Pays attention to detail and offers effective support to ensure consistency.
• Self-motivated, confident, and energetic.
• Goal-oriented with a focus on achieving performance targets.
• Strong communicator with excellent presentation, verbal, and written communication skills (English); also an attentive listener.
• Demonstrates honesty and trustworthiness.

Required Qualifications

• Bachelor’s degree preferred.
• 3 - 5 years Supervisory or Management experience in hospitality, events, meeting planning, and/or knowledge of the hospitality industry.
• Knowledge of corporate meeting services or the hospitality industry preferred.
• Excellent verbal and written communication skills with the ability to communicate in a clear, concise professional manner.
• Desirable: Proficient skills in G-Suite, Confluence, Jira, Coupa

Estimated total compensation ran for this position is:

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

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Accepting applications on an ongoing basis until candidate identified.